Shipping & Returns

We’re a small, family-run distillery based in Sussex, and every bottle is infused, bottled, labelled and packed by hand by our family. Below you’ll find everything you need to know about shipping, pre-orders, returns and exchanges.

📦 Shipping Policy - UK Shipping

We ship orders across the UK using Royal Mail Tracked 48.

      •     £3.99 standard shipping on orders under £75

      •     Free standard shipping on orders over £75

      Royal Mail Tracked 48 refers to delivery speed after dispatch, not from the date of order.

Tracking details are sent by email once your order has physically left our distillery.

      •     In-stock items are usually dispatched within 2–4 working days

      •     During busy periods (new launches, promotions, Christmas), dispatch times may be longer

Because everything is packed by hand by our family team, dispatch times can vary slightly — but we always work as quickly as possible.

Where offered, local deliveries are completed personally by our family team. Timing will be confirmed directly if applicable.

Some of our products — including limited releases and Rumaretto™ batches — are sold as pre-orders.

      •     The product is not ready to ship immediately

      •     An expected dispatch window is clearly shown:

      •     on the product page

      •     in your cart

      •     at checkout

      •     Payment is taken at checkout to secure your place in the batch

      •     Pre-order dispatch dates are estimates, not guarantees

      •     Dates are based on:

      •     production timelines

      •     hand-packing capacity

      •     courier availability

During exceptionally busy periods (especially Christmas), dispatch may take longer than planned.

To keep you informed, we:

      •     Send email updates during the pre-order period

      •     Notify you as soon as your order is dispatched

      •     Provide tracking details once your parcel leaves us

If a delay occurs, we’ll always communicate openly and honestly.

During peak periods (November–December):

      •     Dispatch times may be extended

      •     Courier networks may experience delays beyond our control

      •     Orders from “not guaranteed before Christmas” batches may arrive after Christmas

If your order is intended as a gift, we always recommend ordering as early as possible.

If you’re not completely happy with your purchase, you may request a return within 14 days of delivery.

      •     Returned items must be unopened and in their original packaging

      •     Return postage costs are the responsibility of the customer

      •     Once received, a full refund will be issued to the original payment method

To request a return, please email info@theruminfusionist.com.

If you’d like to exchange your order for a different flavour or product:

      •     Contact us within 14 days of delivery

      •     Items must be unopened and unused

      •     Customers are responsible for return and re-shipping costs

If your order arrives damaged, incomplete or incorrect:

      •     Please contact us within 7 days of delivery

      •     Include:

      •     your order number

      •     photos of the item(s)

      •     photos of the outer packaging (required for courier claims)

We’ll resolve the issue as quickly as possible with a replacement or refund.

If you no longer wish to wait for a pre-order:

      •     You may request a full refund at any time before dispatch

      •     Refunds are processed promptly once requested

If you have any questions about your order, pre-orders, shipping or returns, please email us at:

📧 info@theruminfusionist.com

We’re always happy to help.